Terms & Conditions
This Website belongs to “Christiana Vardakou”, an undertaking legally seated in Chrysostomou Smyrnis 53, Neo Psychiko 15451, Athens, Greece. Christiana Vardakou is a brand of handcrafted textiles for interiors and fashion and offers the Website and eshop www.cvardakou.com (both websites hereinafter as the “Website” as a whole).
2. Account Registration
When you proceed to a transaction and you are a new customer, we offer two checkout options. The first option is to register for an account. By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. To create an account, we ask you to fill in your personal information. You also have to submit a valid e-mail address and a password. By concluding the registration, you receive a confirmation email to the email address you have provided. Once you register for an account, you can log-in as a returning customer by entering your e-mail and password.
You are personally and solely liable for all actions taking place via your account and for your proper log-out after the end of each use of the website Services. You are obliged to immediately inform the Company in case you become aware of any unauthorised use of your account or any possible security violation. You are solely responsible for the careful use of your account. The Company is not liable for any damage caused to users who fail to comply with the present condition.
If you want to delete your account, please contact us at email@example.com.
3. Industrial and Intellectual Property Rights
The Website is intellectual property of Christiana Vardakou according to the applicable Greek Law about copyright, as amended and currently in force as well as to international conventions signed by Greece.
The Company maintains exclusively any intellectual property rights on the design, source code and the entire content of the Website (including but not limited to pictures, graphics, photographs, texts, educational material and all other files of this Website) either directly as creator or indirectly, licensed by the respective creators. Violation by any means of these rights will draw the subsequent penalties and liability defined by applicable laws. Indicatively and non-exclusively: copying, modifying, publishing, distributing by any means of the content of the Website, as well as decompiling or by any means unauthorised use of its software is prohibited.
Any trademarks, brand names and logos appearing on the Website are either registered trademarks of the Company and/or third parties and they are protected by the relevant provisions of Greek and European trademark laws, and by international conventions and treaties. In any event the use of these trademarks, brand names and logos, without granting a license by the Company, is absolutely prohibited.
4. Processing of Personal Data
The processing of your personal data is carried out in accordance with the Privacy Notice and the Cookies Notice of the Website (www.cvardakou.com). Both Notices form integral part of these Terms.
5. Contract information - Pricing
When you proceed to a transaction, we provide you with clear, correct and understandable information about the product or service before you conclude the transaction, such as the main characteristics. Given the fact that our products are handcrafted and given the nature of our processes, you should consider that some products may slightly differ from the ones illustrated on the images on our Website. Accordingly, even identical products may have slight differences.
In the product information, we mention the total price inclusive of taxes and all charges. If we change the price of a product or service, the new price does not have a retroactive effect for previous orders before the price change.
When you have added all the items you want to cart and you checkout, we will inform you about any additional costs such as delivery costs. After choosing the delivery and payment method, we will inform you about the final price, and you will be able to complete your order.
After completing your order, you will receive written confirmation of your transaction via email.
6. Payment methods and transaction security
When you proceed to a transaction, you can use any of the following payment methods:
You can pay by credit card/debit card. We accept the following Credit / Debit cards: Mastercard and Visa
By choosing “Paypal” as a payment method, you will be redirected to Paypal’s website to complete the payment.
When you choose to pay via bank transfer, your order is pending and will be completed upon receipt of full payment. You should note in the comments area "E-shop payment" and the "name" under which the order was made.
As soon as you deposit the payment of your order, we would like to be informed via an e-mail at firstname.lastname@example.org (please mention your name, order number, payment amount bank).
The bank transfer shall take place within 3 days of the order, otherwise the order will automatically be cancelled.
Our Company wants to provide the highest level of security for payments processed through our Website and ensures your security by encrypting the connection when transmitting banking information on the network, and by safeguarding your financial data throughout the ordering and payment process. Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it by using the appropriate key. Please note that if we suspect fraud, we have the right to cancel the transaction for security reasons.
7. Shipping and delivery
When you proceed to a transaction, you choose a delivery method. We also provide the option to collect the item at our office. If you choose this option, we will inform you about our availability and we will schedule an appointment via phone or email.
If you choose delivery, the delivery time may differ depending on the product you purchase. For example, for tailor-made products, we may arrange a specific delivery time, depending on the product’s and customer’s needs. Sometimes it may take between 6 to 12 weeks for us to prepare the order for you (depending on the size, material, technique and quantity). Thus, we may arrange the specific time range by discussing via phone or email. Please contact us at email@example.com, if you have any enquires about commissions.
You are always clearly informed about the total price for your purchase, including delivery and other related costs. We may charge you a different price to deliver items to another EU country. This can be justified, as postal charges are not the same in all countries. Before you conclude the transaction, we inform you about which cross-border delivery options are available to you and how much they cost. You provide explicit consent to any additional costs.
Deliveries in Greece are held by courier services “Speedex” and we offer free shipping for orders over 100 euro.
International deliveries are held by courier services “DHL”. For deliveries in other EU Countries, we offer free shipping for orders over 200 euro.
8. Cancellation and Return Policy
The return of an item is subject to the following conditions: the item is under the same condition as it was at the time of the delivery, namely not used, accompanied by its packaging, label, and receipt or invoice of purchase.
The return of the product is possible:
a. When the product delivered is not what you ordered. In this case, the product shall be returned within 14 days of delivery, otherwise our undertaking is not obliged to proceed to a second delivery.
b. When the product has material defects, you can ask for a replacement, price reduction or a full refund.
In these two cases (a and b), we bear the return costs only if you send the items with the courier company we cooperate with. In case you wish to use another courier company, you shall bear such costs. The item shall be carefully packed to avoid possible damages during shipping.
c. When you want to exchange a product. Within 14 days of delivery, you have the right to exchange the product you received with a product of the same price or a higher price if you wish to pay the difference. We do not exchange products purchased on sale. You shall bear the cost of any damage to the product caused during the return.
d. In case you want to cancel your order for any reason. You have the right to cancel and return your order within 14 days, for any reason and without a justification. This right shall expire 14 days after the day you received the item. If the right expires on a non-working day, your deadline is extended till the next working day.
It should be clarified that this right (“right of withdrawal”) does not apply to goods prepared to customer specifications or tailored to the personal needs of the customer (custom-made products).
If you want to cancel a purchase, you have to inform us via email and send back the item. You have to send the goods back within 14 days of informing us.
When you submit a cancellation request, we give you a refund within 14 days of receiving your request. However, we can delay refunding you if we have not received the goods or evidence that you have returned them. Your refund includes any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery). We use the same payment method that you used when you purchased the product or service.
By exchanging your product or cancelling your order for any reason, you shall bear the return costs, unless you prove that the products delivered are not what you ordered or they have material defects.
You have the right to cancel your participation to our Workshops within 14 days of receipt, for any reason and without a justification After the 14 day period, full refund of payment for Workshops will be given for cancellations only if the spot can be filled by another student.
However, we reserve the right to cancel a class in unusual circumstances. In such cases, we offer a full refund.
9. Links to third Party Websites
The Website may contain links to other websites, which are controlled by third parties. In no event shall the undertaking or its representatives be held liable for the content of such websites, nor for any financial or other form of loss or damage suffered by a viewer visiting such sites. Under no circumstances shall the undertaking or its representatives guarantee that these links will operate without interruption. Furthermore, these external links are indicative, not exclusive or limiting in nature. The undertaking reserves the right to remove or add links without notice, and to change the content of the Website at any time.
In proceeding to use the Website, the user acknowledges that under no circumstances shall the undertaking or its representatives be held liable for the content of the hyperlinks it contains, the services/products they may offer or the advertisements they may feature.
10. No warranty
No explicit guarantee is given that the pages, services, features, options and contents of the Website will be provided without interruption or errors, or that any errors will be corrected. Despite our efforts, there is no guarantee that the Website does not contain viruses or other harmful content.
11. Limitation of Liability
The undertaking shall not be held liable and is not bound by erroneous data entries to our e-shop.
You are liable towards the undertaking and its Third Party providers, for any damage caused as a result of illegal or harmful use of the Website from your side, as well as for the illicit use of the Services provided by Christiana Vardakou or any use in a manner that does not comply with the present Terms. You agree to indemnify, defend and hold us harmless immediately on demand, from and against all liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms by you or other liabilities arising out of your use of Christiana Vardakou.
13. Amendment of Terms
14. Applicable Law and other Terms